Last Updated:

Necessary Skills for a Virtual Assistant

Are you planning of becoming a virtual assistant? That’s a great idea that can help you make money online from the comfort of your home. Virtual assistants are tasked with administrative tasks that revolve around business clerical work. To become a virtual assistant, you need to have a computer, good internet connectivity, and a set of skills. In this article, we are going to focus on how to become a virtual assistant and the skills needed to be a virtual assistant.

Who is a Virtual Assistant?

A virtual assistant is an independent contractor or freelancer who helps clients with administrative work while operating remotely; outside of the client’s business premises. Virtual assistants offer support services to businesses like clerical work.

What Does a Virtual Assistant Do?

Virtual assistants are self-employed and they offer administrative services to clients remotely. Most of their tasks include making phone calls, scheduling appointments, managing emails, digital marketing, customer care services, bookkeeping, content writing, social media management, etc. There are a lot more other tasks virtual assistants can do.

How to Become a Virtual Assistant

To become a successful virtual assistant, follow the following steps:

  • Identify your skills. You need to know where you are skilled at and what skills you can sell online.
  • Identify a virtual assistant niche. Identify a virtual assistance niche you want to specialize in. Consider your skills when deciding on the niche. Also, set a price you will be charging for your services.
  • Get the necessary equipment. You need to assemble all the equipment you need to get started with a virtual assistant. You need a laptop, headphones, and a good working table. The equipment varies depending on the virtual assistant job you are doing.
  • Search for a job. Once you have everything set, you need to find a virtual assistant job. You can leverage freelance websites that offer virtual assistant jobs like Upwork and Fiverr. If you are a beginner, you can start with low-paying jobs as you gain experience and get positive reviews.
  • Build a portfolio. The other thing you need to do is to build a portfolio so that customers have confidence in hiring you. You can request feedback from clients you have previously worked with and this can help you get better-paying jobs. 
  • Market yourself. You need to market yourself so that you can get clients to hire you. You can market your services through social media platforms or create a website to showcase your skills and portfolio.
  • Specialize in a virtual assistant niche. Choose a niche you are good at. Clients like to hire virtual assistants with a specific specialty. Identify areas you are good at based on your skills and specialize in them.

Necessary Skills for a Virtual Assistant

If you want to become a virtual assistant, then you need to have the following skills.

1. Communication Skills

A good virtual assistant should have good oral communication skills. You can be hired as a customer care virtual assistant and you need to listen to customers’ complaints. You need to communicate effectively with the customers to help them get solutions to their problems. You will talking to clients through phone calls or live video chats and you need to communicate effectively.

2. Customer Care Service

To become a professional virtual assistant, you need to have excellent customer service skills. You need to know how to serve customers and respond to their queries through phone calls, or email. Customers want to be treated with a welcoming experience. You also need to have a high tolerance and work under pressure since some customers can be rude, yet you must always remain calm.

3. Writing Skills

Sometimes virtual assistants get tasks that require them to write. Writing tasks can range from writing emails, to content writing for blogs or social media platforms like Facebook and tweets. You need to have impeccable grammar and vocabulary to impress your clients and definitely business’ customers.

4. Self-Motivation

Self-motivation is a necessary skill for a virtual assistant. Virtual assistants work remotely and you must find ways to motivate yourself to meet deadlines. Sometimes you may have very tight deadlines and you must maintain some specific schedules. As such, you must organize your schedule to stay motivated and meet deadlines.

5. Email Management

You also need to be good at email to become a professional virtual assistant. Most virtual assistants are tasked with office administrative work which entails reading and responding to emails. As such, you need to know how to write, forward, and know exactly how to respond to queries. You also need to know how to filter emails and categorize them using certain queries. You may also need to know how to slot schedules using online calendars. This is necessary especially when there are clients who are requesting to schedule appointments.

6. Effective Decision Making

As a virtual assistant, you need to have good decision-making skills. Sometimes you will be confronted with challenges that require you to make a decision quickly. In such cases, you must make the best decision based on the business’ goals and values. In such a case, experience and confidence are necessary to explore the best possible solutions.

7. Problem Solving Skills

The other necessary skill you need as a virtual assistant is problem solving skills. You need to find solutions to problems very quickly. For instance, if you are a customer care virtual assistant, a customer can call you with a problem. In such a scenario, you need to find the best solution to that problem very fast.

8. Marketing Skills

Not all virtual assistants need marketing skills, but if you want to work as a digital marketing virtual assistant, you definitely need marketing skills. You can adopt different marketing strategies like SEO marketing, email marketing, or even social media marketing. The marketing strategies you adopt must lead to sales conversion.

Read also: How to make money with eBooks.

9. Social Media Posting

Virtual assistants need to have social media posting skills. Many businesses are now adopting social media marketing. You need to be conversant with multiple social media platforms and the know-how they operate. You need to know how to post, get likes, and respond to comments. You need to post social media content that engages the audience to reach many followers. This way, you can attract more followers on social media platforms.

10. Research and Typing Skills

Finally, you need to have research and typing skills. You can be hired to work virtually as a content creator for a blog, transcriber, or marketer. In such a scenario, you would need to do thorough research to come up with quality content. You also need to have high research skills and typing skills. Typing skills may be necessary when you have to write emails or respond to customer queries on social media.

Summary of Skills for a Virtual Assistant

Becoming a professional virtual assistant, requires skills, experience, and marketing. The specific skills you need to become a virtual assistant will be determined by the niche you specialize in. Make sure to specialize in a particular niche and then strive to offer the best customer service. Finally, find ways you can market yourself; either through social media, business website, or freelance websites.  

Read More